ROCKVILLE, MD. – April 27th, 2020 – 3CLogic, a leading provider of cloud contact center solutions, today announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.
“We are excited to extend this new integration to our current and future enterprise customers who are eager to improve the collaboration between departments,” states Denis Seynhaeve, CEO of 3CLogic. “Enterprises have accelerated their adoption of Microsoft Teams over the past few months given the ongoing need to facilitate the ability to work remotely. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service.” […]