8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8×8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact center solution to support multinational enterprises with operations in Russia. Leveraging patented 8×8 Global Reach™ technology, this expansion provides global organizations with the highest quality of service and reliability, unlimited local calling, streamlined deployment and management, and access to emergency services and local numbers in Russia.
Multinational companies have traditionally relied upon the combination of costly local-hosted gateways and VPNs to allow Russia-based offices and employees to communicate inside and outside of Russia. These solutions caused reliability, security, quality, and cost concerns, especially for in-country calling over Russia’s Public Switched Telephone Network (PSTN). 8×8 XCaaS now offers these organizations a differentiated, high-quality service in Russia for domestic and international business communications that is financially backed by the industry’s only platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.