8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that the new 8×8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. 8×8’s global direct routing solution now provides enterprise-grade telephony plus digital communication features to enhance employee and customer experience for organizations adopting Teams for collaboration.
“For organizations that use Microsoft Teams, Direct Routing delivers not only voice call cost efficiencies but also a better end-user experience. The benefits are essentially a best-of-breed approach to a holistic unified communications, collaboration and customer engagement solution,” said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. “The new 8×8 Voice for Microsoft Teams app enables a seamless end-user experience when it comes to calling, integrated messaging, like SMS, MMS, and Fax, and other converged communication capabilities, which are easily accessible by employees from inside their familiar Teams collaboration solution.”