8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the availability of 8×8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams. The 8×8 cloud contact center and communications product delivers an easy-to-administer, integrated customer engagement and global telephony direct routing solution that allows employees and contact center agents to interact with customers from any Teams endpoint.
“Organizations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognize the importance of integrating it with the contact center to enhance customer experience,” said Dejan Deklich, Chief Product Officer at 8×8, Inc. “8×8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organizations meet their unique business requirements, allowing employees and customers to stay productive and engaged from anywhere.”
8×8 Contact Center for Microsoft Teams offers omnichannel contact center functionality that is fully integrated with Teams. The solution makes it easy to boost agent performance, simplify customer engagement workflows, and ignite collaboration across the organization. 8×8 Contact Center for Microsoft Teams allows sales, service and support agents to quickly connect and collaborate with other Teams-enabled experts, and resolve customer issues faster.