8×8, Inc. (NYSE:EGHT), a leading integrated cloud communications platform provider, today announced new contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product enhancements to optimize employee and customer engagement. The latest 8×8 updates highlight the benefits organizations gain by having an integrated contact center and communications solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers.
8×8’s innovative customer engagement products help organizations exceed customer experience and growth objectives. According to Metrigy Research, companies integrating cloud communications and contact center with a single provider saw substantial benefits when compared to those using multiple providers. Using a single provider, companies reported increases in customer ratings (37 percent vs. 29 percent) and a dramatic rise in revenue (54 percent vs. 26 percent) versus their multiple-vendor counterparts.
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