8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced general availability of 8×8 Agent Workspace, a new 8×8 Contact Center composed experience transforming the contact center agent role. 8×8 Agent Workspace is a fully browser-based, design-led interface, delivering a tailored and intuitive experience that uniquely blends contact center and unified communications capabilities in a single application. It was recently named a finalist in the category of Best Innovation in Customer Experience for the Best of Enterprise Connect 2022 awards.
“The pace of innovation in the customer experience sector is staggering. The need to stay on top of shifting customer demands requires CX leaders to deploy solutions that are adaptable and flexible,” said Dave Michels, Principal Analyst and Founder of TalkingPointz. “8×8 Agent Workspace simplifies integrations and offers increased scalability. The web-based UI eliminates desktop software upgrades and supports distributed and hybrid office deployments. 8×8 clearly understands empowered agents have increased retention and customer satisfaction metrics.”
Unlike many contact center solutions that fail to connect all interaction types, 8×8 Agent Workspace is designed to support the changing requirements of today’s contact center agents. A core component of 8×8 Contact Center, 8×8 Agent Workspace leverages 8×8 XCaaS™ (eXperience Communications as a Service™), a single-vendor platform which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities.