8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics for the Entire Organization

ORLANDO, Fla.–(BUSINESS WIRE)– Enterprise Connect — 8×8, Inc. (NYSE:EGHT), a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, today announced the first quality management and speech analytics solution that moves beyond the contact center to span all customer voice interactions across the entire enterprise. Because the 8×8 X Series communications and contact center solution is built on one cloud platform, the AI-based 8×8 Speech Analytics and Quality Management uses information that until now has not been readily accessible throughout an organization. […]