8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8×8 XCaaS™ (eXperience Communications as a Service™) is the industry’s first integrated cloud contact center and phone solution to support multinational enterprises with operations in the Philippines. Leveraging patented 8×8 Global Reach™ technology, this expansion eliminates the cost complexity in managing third party gateways, and extends and enhances the range of capabilities available to multinational organizations with global contact center operations, locations, and employees based in the Philippines.
“Hybrid work is changing the communications and customer engagement dynamic for multinational and international organizations, making it imperative that IT and CX leaders select the best solution to meet their needs,” said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. “Being able to offer multinational enterprises in the Philippines a single integrated cloud communications and contact center solution, like 8×8 XCaaS, will allow global organizations, especially those with customer-facing operations, to ensure business resilience, reduce complexity, and deliver enhanced service.”
Traditionally, multinational companies operating in the Philippines had to rely upon the combination of locally-hosted gateways and VPNs to allow their offices, contact centers, and employees to connect to the Public Switched Telephone Network (PSTN). This created an additional point of failure for connecting employees and customers both inside and outside of the country. 8×8 XCaaS now offers multinational organizations a differentiated, fully compliant, and high-quality service in the Philippines for domestic and international business communications that eliminates the need for costly, complex, and limited function gateway-based solutions, and is financially backed by the industry’s only platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.