8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution, setting a new industry benchmark for cloud communications reliability. 8×8 XCaaS (eXperience Communications as a Service), which is built on the resilient, secure and compliant 8×8 eXperience Communications Platform, now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce.
“Guaranteeing our more than 3,500 distributed employees and over 700 offices in the U.S. are always connected is paramount in maintaining the everyday high level of service our clients expect,” said Mobashir Ahmed, IT Manager at the Loya Insurance Group. “The 8×8 XCaaS platform-wide uptime SLA gives us peace of mind by providing us the quality of service and reliability we require to allow our employees and contact center agents to stay productive and enhance customer experience.”
Operating a geographically-redundant cloud infrastructure spanning 35 regions worldwide, 8×8 delivers high quality and reliable global connectivity for superior business resilience and data residency adherence. 8×8’s state-of-the-art architecture and patented Global Reach™ routing technology delivers the top-level service reliability and assurance guarantees that organizations require for operational success. Highlights include: