Acqueon today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Acqueon’s Epic EHR Connector is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Epic EHR with the Five9 Intelligent Cloud Contact Center.
The Five9 platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Beyond rich improvements to the patient experience, Acqueon’s Epic EHR Connector integration drives impressive business outcomes. A 360-degree view of the patient record, streamlined appointment-setting, and native integration of patient identification/scheduling in the Five9 platform increases contact center agent productivity by 15-18% and agent utilization to an industry-leading 55 minutes/hour; easy to use workflows significantly reduce average call-handle times as well.
Agents using the Acqueon + Five9 integration have a single-screen dashboard with holistic patient and patient journey information plus advanced features such as programmable screen pops for inbound and outbound calls, call transfer and conference.