Altigen Communications, Inc. (OTCQB: ATGN), a Silicon Valley-based cloud solutions provider for the Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and our Customer Engagement as a Service (CEaaS) markets, today announced significant enhancements to its CoreInteract Digital Customer Engagement Platform for Microsoft Teams.
Companies navigating the complexities of the new hybrid and work-from-anywhere environment find efficient real-time communications and collaborations as critical. Leveraging the power of Microsoft Teams, the world’s most widely used communications and collaboration platform, CoreInteract extends Teams’ capabilities as a complete enterprise digital customer engagement platform.
“The CoreInteract platform enables any employee to interact with any customer using the customer’s preferred communications channel,” said Jerry Fleming, chief executive officer, Altigen Communications. “Organizations of all sizes and across industries are looking for ways to simplify their technology stacks, reduce operational expenses and provide exceptional customer experiences. CoreInteract delivers on all three of these key objectives.”
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