Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, and Microsoft Corp. today announced a new Customer Engagement Platform. The platform will empower service providers to improve their engagement and end-user experiences and journeys across all channels and applications, streamline business processes, monetize innovative 5G use cases and accelerate the move to the cloud while leveraging the world’s leading AI capabilities.
The new platform brings together Amdocs’ market-leading Commerce and Care suite and Microsoft Cloud solutions, creating a unique pre-integrated and telco-verticalized solution that offers a seamless customer experience. The Customer Engagement Platform will be integrated with Amdocs’ end-to-end set of solutions, from customer experience to monetization products to network automation while fully exploiting the capabilities of Dynamics 365, the Microsoft Power Platform, and the Microsoft Cloud.
The platform leverages the full power of the Microsoft Cloud, including intelligent collaborative business applications, sales, customer service and customer insights, an embedded natural language and AI low-code platform and Generative AI experiences and Amdocs’ leading enterprise offerings such as Catalog, CPQ (configure, price, quote) and Order Management, creating a best-in-class solution for both consumer and enterprise domains with a complete 360-degree customer view spanning all engagement, transactional and network data.
The offering will benefit from the collaboration of the two companies’ leading R&D organizations to enhance and foster innovation and enable an exceptional customer experience.
Amdocs and Microsoft will execute a go-to-market strategy to bring this platform to communications service providers around the world. Furthermore, this partnership will leverage Amdocs’ unique software delivery capabilities, cloud operations and accountability model to enable service providers to quickly and smoothly benefit from the new offering.