ASC Technologies AG today announced its expanded partnership with Mitel, a global leader in business communications, to provide Workforce Optimization (WFO) applications and tools for Mitel’s MiCloud Flex offering. With the integration of ASC’s applications into MiCloud Flex private cloud communications solution, companies can enjoy the same recording and analytics functionality regardless of whether they’re in an office, on the road, or working from home.
“Mitel and ASC are linked through a long-standing and trusting partnership. As many of our mutual customers are taking their communications to the cloud, moving our applications to Mitel’s cloud was the natural next milestone in our partnership. Being Mitel’s preferred vendor for enterprise grade recording and WFO solutions, we are now excited that our applications are also becoming a valuable addition to Mitel’s MiCloud Flex portfolio”, states Dr. Gerald Kromer, Chief Executive Officer at ASC.
ASC’s Interaction Recording, Quality Management, Coaching & Learning and Speech Analytics capabilities are already integral components of Mitel’s WFO Suite, which targets contact centers, financial institutions, and public safety organizations with more sophisticated business recording, quality management and compliance needs. Leveraging these tools, contact center managers can provide more intelligent, personalized and seamless customer experiences. With the ability to resolve customer calls more quickly, businesses can also deepen customer loyalty, increase satisfaction and improve net promoter scores. […]