AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centers.
Callverso’s virtual agent solution (VICA) is successfully deployed in major healthcare, utility and other service providers in Israel, where it automates the operation of complex business tasks such as the scheduling of medical appointments and bill payments.
“CallVerso is a long-term vendor of Clalit, their solutions are deployed in our contact center and in 1600 Clalit clinics, for the past 8 years”, said Marko Gabay Director of service and marketing technologies at Clalit, the largest healthcare service provider in Israel, “we deployed VICA during the early phases of the COVID 19 pandemic to coordinate PCR tests and provide our customers with test results. VICA allowed us to handle the huge increase in calls to our contact center efficiently while reducing our operating costs dramatically.”
This acquisition enables AudioCodes to add Callverso’s outstanding Conversational AI capabilities to AudioCodes portfolio of innovative contact center solutions and Live CX services that already cover high quality voice connectivity, work from home solutions, contextual click-to-call and voice channel integration with chatbots.