AudioCodes Expands Collaboration With AWS and Amazon Chime to Enable Business Phone Call Analytics

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS. In March 2019, AudioCodes announced the successful testing of its Mediant session border controller (SBC) family with the Amazon Chime Voice Connector. As part of the extended collaboration, AudioCodes’ Mediant SBCs have also been successfully tested with the Amazon Chime Voice Connector SIP-based Media Recording (SIPREC) streaming capability.

Amazon Chime Voice Connector is a service that enables enterprises to migrate their telephony workloads to AWS. IT professionals can use Amazon Chime Voice Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Amazon Chime Voice Connector supports inbound calling, outbound calling, or both. Developers can also use Amazon Chime Voice Connector to build public switched telephone network (PSTN) calling in their own applications using the Amazon Chime SDK or stream audio for phone call analytics and machine learning. Previously, companies had to integrate and deploy expensive on-premises analytics hardware and software. Now enterprises can use the Amazon Chime Voice Connector SIPREC streaming feature to receive audio from their on-premises PBX or contact center for applications like transcription and sentiment analysis.