Unified communications-as-a-service vendor Access4 has added call analytics capabilities to its SASBOSS provisioning and management platform with a new partnership with vendor Tollring.
The company has integrated Tollring’s iCall Suite call analytics software into its platform, adding the capability to measure and analyse call performance and generate insights. The company told shareholders the integration would help improve customer experience, identify issues and maximise productivity.
Built for managed service providers, Access4’s SASBOSS platform plugs into Cisco BroadWorks, Microsoft Teams and other products and facilitates automated provisioning, invoicing, and management. It also includes an end-to-end partner enablement program. […]