Avaya Accelerates Investments in Its Next Generation Contact Center Cloud Platform

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Avaya Holdings Corp. (AVYA) continues its cloud transformation with the introduction of Avaya IX-CC, a next generation Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture.

Scheduled for launch in the first half of 2020, Avaya IX-CC will enable organizations of all sizes to smoothly transition from their on-premise deployment to a multi-tenant, enterprise-grade cloud architecture – deployed on the public cloud platform of their choice.

The announcement comes as Avaya focuses its R&D investments to address market demand for cloud-based solutions. With Avaya IX-CC, customers get a next-generation cloud platform in a multi-tenant architecture that can be scaled from small-to-medium sized businesses to large enterprises.

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