Avaya Holdings Corp. (AVYA) and IBM today announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact center offerings internationally and accelerate modernization.
As part of its focus on providing choice and flexibility in cloud solutions, Avaya is expanding the availability of its Avaya ReadyNow private cloud offerings in order to help meet growing demand from clients across the globe. By working with IBM to implement a hybrid cloud strategy, Avaya plans to tap into advanced technologies like AI to modernize its offering while enabling its customers to benefit from the scale and performance of IBM’s global footprint of cloud data centers.
By hosting and managing select services on a private cloud, Avaya aims to deliver secure and resilient solutions to its clients and service their needs more efficiently while accessing higher value services that can help transform their customer experience. For example, Avaya will be able to take advantage of IBM Watson APIs to accelerate decision making and enhance the customer experience by infusing AI into its customer support function.