Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced a strategic relationship with Microsoft to create a powerful set of joint cloud communications solutions to define the future of customer and employee experience.
Benefitting from the complementary strengths of both companies, the joint solutions include Avaya’s award-winning Avaya OneCloud CPaaS (Communications Platform as a Service) now integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services for combined global reach, scale and functionality.
Additionally, Avaya and Microsoft have strengthened the integration of Avaya OneCloud CCaaS and Microsoft Azure:
- Globally expanding availability of Avaya OneCloud CCaaS (Contact Centre as a Service) hosted in Azure
- Avaya OneCloud CCaaS natively integrated with Microsoft Teams via the Microsoft Teams Connected Contact Center Certification Program
- Avaya OneCloud CCaaS integration with Microsoft Dynamics 365
- Avaya SBCs is now certified for Microsoft Teams Direct Routing and Media Bypass and are designed to complement Avaya’s OneCloud CCaaS solutions