As part of the agreement, VExpress – a telecommunications, data and mobility specialist – will distribute and provide ongoing technical support, professional services and maintenance for Avaya Cloud Office™ by RingCentral®, an all-in-one solution that delivers seamless collaboration across multiple channels. VExpress will also provide Avaya open SIP, multi-platform communications devices to its network of reseller and value-added partners.
“While Australian midmarket companies and SMEs have been interested in cloud-based communications and workflows for the better part of a decade, most cloud strategies have either been fast-tracked or refreshed as a result of COVID-19,” said David McEwen, Chief Operating Officer and Executive Director at VExpress.
“The urgent need for remote work this year demonstrated that despite the nation’s technological maturity, many companies found themselves ill-equipped for new or flexible ways of operating. In this context, midmarket companies and SMEs – which make up the bulk of our economy – are relying on channel partners to fulfil the communications requirements underpinning post-lockdown business recovery. […]