Avaya Announces Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce Service Cloud, enabling powerful AI and voice benefits that offer more memorable customer service experiences. A new Service Cloud integration brings together voice, digital channels and customer insights into one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud with the Service Cloud Voice offer for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service.

Improving the quality of experiences through the customer journey has become among the most important differentiators and creators of brand affinity for many businesses. Customers can now connect their preferred Avaya devices into Service Cloud, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service. The Avaya OneCloud™ for Service Cloud, part of the Avaya OneCloud™ CCaaS portfolio, is designed to provide contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Avaya is positioned to deliver this Service Cloud integration under a continuum of deployment options that align with each customer’s digital transformation journey needs.

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