Avaya Cloud Office® by RingCentral Enables Digital Transformation for Preferred Home Care of New York, Improving Overall Customer Experience

Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing Preferred Home Care of New York, one of the state’s largest licensed home care agencies, significant opportunities to digitally transform its communications platform with Avaya Cloud Office. Preferred Home Care of New York selected Avaya Cloud Office, an all-in-one cloud communication solution, that is significantly increasing uptime and productivity, while enhancing customer experience and brand reputation.

As a leading home care agency in New York, the business receives thousands of calls per day from patients, caregivers, case managers, and on-site coordinators. Preferred Home Care of New York’s communications system is the lifeblood of its daily operations, and when there was an outage or issue impacting its performance, the existing, local service provider became increasingly unreachable.