Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible and scalable communication to support its long-term growth. The Learning People provide curated career counseling and online training for more than 35,000 students, many of whom have landed careers in the tech industry with the help of the company’s exceptional education and career services. The Learning People selected Avaya Cloud Office® by RingCentral, an all-in-one cloud communication solution, to enhance its customer and employee engagement, and support future expansion.
The Learning People was one of many companies struggling to adopt work-from-home technology during the pandemic. They quickly discovered the existing communications platform they were using lacked the capabilities they needed, including support for robust reporting and analytics. They needed a more feature rich, cloud-based unified communications solution. The Learning People was dependent on its legacy telephony, which proved cumbersome and ineffective for maintaining business continuity. The team also recognized that in an evolving Experience Economy, what matters most to people is how you make them feel. Customer service has evolved beyond the traditional communication channels to one where businesses must deliver always-on experiences while being prepared for unplanned circumstances that impact their customers.
This led The Learning People to select Avaya Cloud Office, which is part of the Avaya OneCloud™ UCaaS portfolio. Andy Winstanley, Head of Operations at The Learning People, said, “We chose Avaya Cloud Office with Avaya devices, to meet our needs today and provide a solution that can scale for the future.”