Avaya Cloud Office is part of the Avaya OneCloud platform, which is a Total Experience platform that delivers UCaaS (unified communications-as-a-service) and CCaaS (contact-centre-as-a-service). Garnering global acclaim for enabling comprehensive communications, Avaya Cloud Office gives employees a modern, consolidated and streamlined workspace, while customers gain improved agent reachability, additional support for remote staff, and having an all-in-one solution that delivers holistic customer experiences.
“In the hybrid work era, adoption of flexible, cloud-based collaboration services is accelerating among organizations of varying sizes, industries, and world regions. Avaya Cloud Office is really out to serve that need – empowering effective hybrid work and driving productivity while ensuring a great employee experience,” said Krishna Baidya, Head of Customer Contact & Connected Work Research, Frost & Sullivan. “The end-to-end solution pushes strongly on the notion of composability, creating a total experience environment, breaking down the silos between employees and customer contact personnel. Avaya’s continued innovation, strength in partner network, and global services reach combine well with a solid and reliable yet open platform differentiates well to present an adaptable, flexible, and easy-to-use solution.”
“With hybrid and remote working here to stay, the launch of Avaya Cloud Office proves a ‘great-fit’ solution for the times. In the current environment, businesses must re-evaluate their operational roadmaps more frequently – including key tools such as collaboration and communication solutions. While striving to meet higher customer and employee expectations for effortless communications, the Avaya Cloud Office improves effectiveness and efficiency through affordability and ease of use, which we anticipate will generate strong interest from all businesses in Singapore,” said Sami Ammous, Vice President Asia-Pacific and Japan (APJ) at Avaya.
With the government’s current drive to provide more digital support for small and medium enterprises (SMEs), to help them function more efficiently and productively, Avaya Cloud Office is ideal under the new normal. It allows business teams to call, meet, share, collaborate, and more, from anywhere, from any device – iOS and Android. It’s effectively their office in an app.