Avaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement

Avaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is highlighting the ecosystem of Avaya Experience Builders™ this week at its ENGAGE 2021 user conference. Experience Builders align Avaya services, partners, technology developers, customers and citizen developers in an extensive global network designed to help enterprises build better experiences for employees and customers, when a one-size-fits-all solution is not sufficient.

Avaya Experience Builders makes it easier for businesses to build and deliver customized experiences by providing co-development support, including existing or completely tailored experiences, or technology to compose their own. Experience Builders span a wide range of markets and use cases, including:

  • Quantiphi is an Experience Builder specializing in Google Cloud Contact Center AI (CCAI) services for transforming the experiences of customers and staff across a number of verticals including healthcare, financial services, retail and more. “The innovation we develop in AI and machine learning technologies brings ease of integration with the Avaya OneCloud portfolio, helping organizations reduce costs and improve the customer journey across channels. Avaya customers continue to see positive results and I am excited about the tremendous opportunity we have in front of us,” said Gaurav Johar, Practice Leader for Conversational AI, Quantiphi. “As our ecosystem of fellow developers and innovators expands, we are able to serve new customers with unique solutions designed to meet the specific needs of the many markets we serve, including healthcare, autonomous vehicles, banking, retail, telecom, media and entertainment, and government.”
  • ConvergeOne is a proven, services-led cloud solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. The company has spent decades building upon its customer offerings which span the core technology markets including cloud, customer experience, cybersecurity, data center, enterprise networking, and the modern workplace. ConvergeOne is an Experience Builder leveraging Avaya OneCloud™ CPaaS as seamless and flexible architecture for its C1 Conversations solution. “With C1 Conversations, customers have a platform to accelerate their digital transformation initiatives without fear of further fragmenting their service with point solutions,” said Jeff Bloom, Senior Director of Business Development, ConvergeOne. “C1 Conversations is easy to adopt, meeting customers where they are, requiring no rip and replace of existing communications solutions.”

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