Avaya Invests in Cogito, Deepening Partnership to Enhance Customer Experience Through Joint Development

For businesses to succeed in the future, they must embrace transformation today. Behavioral analytics, guidance and machine learning offer significant opportunities to address many of the complexities and issues companies face in delivering an optimal customer experience. Leveraging AI to augment the emotional intelligence of customer-facing agents and generate actionable results can change every interaction a company has with its customers.

“Cogito has been a valued member of our open and agile A.I.Connect ecosystem, and making this strategic investment in the company, combined with deepening our joint development on AI, will help transform the customer experience, bringing advanced human communication and connection to a much broader market,” said Laurent Philonenko, Avaya Senior Vice President, Innovation. “Avaya continues to invest in new solutions and partners to provide increased value to customers through transformative innovation.”