Avaya OneCloud CCaaS Brings Digital Contact Center Capabilities into New Markets, Enabling Businesses Worldwide to Compose Effortless Customer and Employee Experiences

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact center solution into forty countries1, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel.

Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS.