Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact center. In the UK, leading solutions and services providers FourNet and Prodec Networks have chosen Avaya OneCloud CCaaS to provide their clients with cloud-and-digital-first CX (customer experience) capabilities for effortless, always-on engagement.

Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers with digital engagement capabilities supporting a broad range of touchpoints and interaction types. Leveraging the power of AI along with real-time insights, knowledge and resources from across the organization, Avaya OneCloud CCaaS connects and orchestrates the digital channels and touchpoints throughout each customer and workforce engagement, enabling users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.