Avaya OneCloud expands Platform Choice for UCaaS and CCaaS Offerings in India powered by Microsoft Azure

Avaya will offer cloud-based communications and collaborations solutions and services for new and existing customers in India, powered by Avaya OneCloud™ and Microsoft Azure. Designed to enable customers on their journey to the cloud with a scalable, flexible and robust platform, the set of offerings helps build team engagement and drive enhanced customer experiences. The Avaya OneCloud portfolio meets the digital transformation needs of Indian organizations with a multi-cloud application ecosystem designed to help create unforgettable customer and employee experiences.

Launched at the first ever virtual edition of Experience Avaya India & SAARC, the offering combines Avaya OneCloud CCaaS and Avaya OneCloud UCaaS solutions with Azure, creating a series of compelling offerings designed to help Indian organizations supercharge their customer experiences while contending with the need for employees to work from anywhere.

Avaya OneCloud is a multi-cloud application ecosystem that provides for two key futures; the future of the customer experience centre to empower customer advocates and deliver the best customer experiences; and the future of the digital workplace to introduce new ways to work and be productive across the entire organisation. As a multi-cloud ecosystem, Avaya OneCloud combines the benefits of Avaya, partners and cloud platforms such as Azure. […]