SANTA CLARA, Calif.–(BUSINESS WIRE)–Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced a partnership with Noble Systems to enhance Avaya IX™ Contact Center solutions with additional new toolsets, including gamification for employee engagement, and data analytics solutions for intelligent automation of processes to improve customer contact strategies.
“We are pleased to partner with Noble Systems to provide additional customer experience (CX) solutions for our global users,” said Eric Rossman, vice president, Alliances and Partnerships, Avaya.
“Customer expectations continue to evolve rapidly, requiring companies to develop a far broader set of capabilities for rewarding customer engagement. Outbound interactions are an integral component of any customer service strategy, to help ensure agents are enabled to deliver high-quality service and convenience to create the best possible experiences for their customers.”
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