Avaya to Support American Red Cross Disaster Recovery and Humanitarian Relief Capabilities with Cloud Communications and Mobile Solutions

Avaya to Support American Red Cross Disaster Recovery and Humanitarian Relief Capabilities with Cloud Communications and Mobile Solutions

SANTA CLARA, Calif.–(BUSINESS WIRE)–The American Red Cross has proudly served communities for almost 140 years, helping to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.​

In adapting to meet the changing needs of the communities they serve, the Red Cross telecommunications team is working with Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions, to enhance and simplify Red Cross communications to better leverage the benefits of mobility and cloud innovation.

To achieve its humanitarian mission and provide assistance to people and communities when they need it most, the Red Cross, as part of its One Contact Center initiative, is transforming 12 separate contact center platforms with differing technologies to the Avaya OneCloud™ CCaaS cloud-based platform. […]