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Avaya welcomes new partners to grow AI Connect ecosystem

Avaya has revealed Knowmail and over.ai have become the latest partners to join its AI Connect ecosystem, allowing the growth of its unified communications platform to include enhanced artificial intelligence capabilities.

The company has also strengthened its presence in the contact centre sector, by extending its agreement with existing partner Verint. Customers will be able to access a wider spread of AI-enabled services to deliver better insights using text and speech tools.