Today, AVI-SPL, the world’s leading digital enablement services provider, is pleased to announce it has earned the elite Cisco Customer Experience (CX) Specialization certification. With this certification, Cisco recognizes how AVI-SPL’s award-winning managed services successfully connect customers with technology to elevate user experience and create new business value. AVI-SPL also recently earned Cisco Advanced Enterprise Network Specialization in the U.S. and Cisco Advanced Collaboration Specialization in the UK.
At a time when many companies and organizations are rapidly enabling their hybrid work strategies, these high-level certifications demonstrate AVI-SPL’s commitment to being a trusted guide to help customers successfully achieve their business objectives with Cisco technologies. It also places AVI-SPL in an exclusive, specialized group of Cisco U.S. technology partners. As an elite Cisco CX specialist, AVI-SPL collaboratively leads customers through harnessing business value across Cisco solutions and services lifecycle.
“Achieving Cisco CX Specialization was paramount for us,” said Tim Riek, executive vice president of technology and innovation. “This certification aligns with AVI-SPL’s mission to elevate experiences, achieve customer objectives, and enable organizations to thrive and grow.”
To earn this prestigious Cisco specialization, AVI-SPL participated in a detailed application process including a third-party audit of its overall customer experience and customer success strategy. The qualification process included a review of the company’s go-to-market approach, qualified personnel, standard operating procedures, technologies, and tools to track and improve the customer journey.