The two leading digital workplace services providers progress partnership focused on delivering world-class customer experiences
AVI-SPL’s consultative approach to global customer engagement, which activates dedicated teams strategically focused on each customers’ evolving technology needs, is unique to the digital workplace services industry. The heightened engagement with Vega will further enhance AVI-SPL’s global delivery model, ensuring AVI-SPL experts actively lead all projects, rather than hand-off to a local provider. The global accountability offered though this approach allows for efficient and creative management of customers’ reoccurring technology lifecycle needs.
“Our customers are no longer looking at AVI-SPL in a transactional, one-and-done nature. Nor are they looking to contact multiple vendors, in various locations, and have the same discussion about their goals and objectives countless times. They are looking for a dedicated partner to help guide them through this challenging initiative,” says Tim Riek, , AVI-SPL’s Executive Vice President of Technology and Solutions. “The combination of AVI-SPL’s and Vega’s unrivaled size, skill, expertise, and services offers organizations around the world that strategic partner with the resources and capabilities to be there for them every step of the way.”
AVI-SPL and Vega will also take a more collaborative approach to delivering managed services powered by AVI-SPL Symphony, the award-winning experience management application. Described as the “cornerstone” of AVI-SPL’s managed services by market research firm Frost & Sullivan, Symphony provides a single pane view into digital workplace environments and integrated end-to-end workflows, as well as actionable business intelligence to help organizations make more informed decisions regarding workplace technology investments. Co-delivered services engagements will be coordinated by Global Service Operations Centers in the United States, United Kingdom, Germany, and Philippines, and complemented by a network of in-country support resources to offer extensive local language support. […]