Today, AVI-SPL announces that Symphony, its user experience management platform, has been enhanced with user-configurable, automated workflows for scheduled and self-healing activities across the AV, UC, and collaboration solutions being relied on for the enablement of hybrid work and learning. These new workflows are activated through rule-based triggers and processes that target specific end users, device types, and rooms. The new capabilities further promote scale within IT organizations by making it possible to proactively, remotely, and intelligently remediate technology performance issues and maximize the availability of meeting and learning technologies.
Administrators operating AVI-SPL Symphony can set performance and configuration alarms with assigned priority levels for meeting and learning technologies and spaces. When an alarm is triggered, Symphony can be configured to launch automated workflows to resolve the issue. For example, Symphony can check whether a meeting room is set to the preferred configuration for a scheduled video call. If it is not, Symphony’s automated workflows can remotely update the room’s device settings to ensure a successful meeting.
“We’re thrilled to bring this level of process automation to our Symphony user base,” said Frank Mehr, AVI-SPL senior vice president of research and development. “This advancement gives IT teams incredible power to manage the rapidly growing AV, UC, and collaboration technologies in their environments. Without it, these same teams would be spending unnecessary hours on routine checks and reactive fixes.”