Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8×8, the #1 business phone, video, chat, and contact center platform. The strategic integration partnership offers 8×8 customers rapid access to Balto’s Real-Time Guidance, Coaching, and QA conversation excellence tools used for every agent call, and expands Balto’s fast-growing integration footprint with key softphone systems providers.
“Our goal is to ensure that all modern sales and customer service professionals have the tools to be as effective as humanly possible” said Marc Bernstein, Founder and CEO of Balto. “Balto’s integration with 8×8’s best-in-class softphone solution advances us toward that mission. We’re excited to offer 8×8’s customers a fast track to produce excellent sales and service conversations at scale. We also know how much peace of mind real-time guidance technologies give contact center supervisors.”
With just a few clicks, 8×8 customers can now get set up with Balto’s real-time solutions and a promise of no-code enterprise integration in just a day — reducing implementation risk and increasing time-to-value.