Broadvoice Empowers Improved Customer Engagement and Instant Interactions with New Text Messaging and Marketing Platform

Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced to today the launch of Broadvoice Bubble, a new text messaging and marketing platform that enables businesses to connect with their customers instantly with SMS/MMS messages delivered automatically to their smartphones.

Broadvoice Bubble gives businesses an easier and faster way to engage and interact with their customers where they are – on their mobile devices. The platform is ideal for alerts and notifications, appointment reminders, customer support, delivery tracking, market campaigns and more.

“Business text messaging is fast becoming the most convenient and reliable way to reach out and interact with your customers,” said Jim Murphy, CEO at Broadvoice. “This is even more important during the pandemic when digital strategies are the primary way to reach your customers.”

Text messages have, on average, a 98 percent open rate, 95 percent read rate, 75 percent engagement rate and a 45 percent response rate – which is a significant improvement over phone or email for communications or marketing.