Broadvoice Offers 100% Uptime Service Level Agreement

Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced today at ITEXPO in Miami that it’s offering business customers using its voice over IP (VoIP) services a 100 percent uptime Service Level Agreement (SLA) as part of its commitment to deliver an unmatched customer experience.

“Our business customers count on us for their communication needs – not most of the time, but all of the time,” said George Mitsopoulos, Chief Product Officer for Broadvoice. “A 100 percent SLA backs up our commitment to delivering a stable, secure and reliable network for customers of our hosted voice, UC and SIP trunking services.”

Industrywide SLAs for voice services typically are 99.9 percent, which means customers should expect 8 hours, 46 minutes of downtime annually. That could cost a business as much as $2,945,600 if, as Gartner claims, the average cost of network downtime is $5,600 per minute.

“Broadvoice is passionate about bringing an enterprise-class communications platform to the small and medium business (SMB) market,” said Mitsopoulos. “We understand that the reliability of an SMB’s communications system is critical to their success.”