Call2Teams™ announces Teams True Transfer for multi-agent and call centre environments

Call2Teams™ is the leading go-to-market solution for voice-enabling Microsoft Teams. And the team at Qunifi are focused on making sure it remains so, as they continue to evolve the product with several enterprise-grade updates. With recent feature improvements resulting in a better experience for multi-agent and call centre environments.

For multi-agent and call centre environments, the option to discard the existing set-up and move all calling functions to Microsoft Teams is just not feasible. Not least because the high functioning requirements, that have been carefully planned and managed, will be lost.

Recent feature updates in Call2Teams™ mean that the UCaaS middleware solution now provides a tighter integration with the PBX. With Call2Teams™ providing signalling information from Teams back into the PBX, using the unique Teams True Transfer feature.

This pioneering feature ensures that busy/free status is shown correctly in the PBX if a call is transferred between users in Microsoft Teams. Providing correct off-hook busy representation of both users after a transfer; something that is incredibly useful in multi-agent and call centre environments. As explained by end-user customer, Vistair.