CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams.
Five9 and Microsoft Teams integration improves customer experience by taking the collaboration capabilities of the Teams platform and integrating it with the Five9 Intelligent Cloud Contact Center solution. This gives contact center agents access to all the resources of their Teams’ community, providing quicker resolutions to issues.
“We are thrilled to that our strategic partner, Five9 was one of the few selected by Microsoft to deliver a Native Teams Contact Center integration,” says CallTower’s Chief Revenue Officer, William Rubio. “Enabling a native cloud contact center solution within our Microsoft Teams Direct Routing environment is a key to our customers.” […]