EXETER, R.I., May 30, 2019 (GLOBE NEWSWIRE) — Carousel Industries today announced it has named James Suller as the company’s first-ever Vice President of Customer Success, further cementing Carousel’s commitment to ensuring success throughout every customer touchpoint. In this role, Suller will be responsible for enhancing the company’s Customer Success/Lifecycle Advisory Team and processes, enabling customers to derive significant value from their technology investments, and driving expanded levels of customer satisfaction. He will lead Carousel’s company-wide purpose of being “Customer Success Obsessed” by implementing and ensuring an integrated, consistent, customer-centric approach across all areas of the business.
“Customer experience management has become the new battleground and is now arguably the single most important investment a brand can make in today’s competitive global business climate,” said Jim Marsh, Chief Revenue Officer, Carousel. “James Suller is a proven builder of world-class B2B and B2C customer-focused organizations who has added significant organizational value through his relentless obsession with the customer experience. He is the perfect leader to accelerate and oversee our company-wide initiative to be ‘Customer Success Obsessed’.”
Prior to Carousel, James served as Global Vice President of Customer Success for LexisNexis. In this role, he developed and managed the end-to-end customer experience strategy across multiple products and segments for more than 12,000 customers with $190M in annual revenue.