EXETER, R.I., Sept. 24, 2019 (GLOBE NEWSWIRE) — Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, continues to expand its Contact Center Solutions practice, today naming contact center industry veterans Pundari Pothini as Director of Customer Experience Technology and Andrew Rogers as Director of Contact Center Technology.
Pothini and Rogers bring more than four decades’ combined experience working for the industry’s most prestigious contact center technology providers including Avaya, Cisco, eLoyalty, Genesys, IBM, Mattersight, and NICE. They both will report directly to Stephen Drew, Carousel’s VP of Contact Center.
“During the past two decades, Carousel’s contact center practice has produced real, measurable customer experience outcomes for its customers,” said Drew. “As we expand and grow this practice, we continue to bring pioneering technology solutions and Carousel services to help some of the world’s most renowned businesses deliver an even better customer experience. Pundari and Andrew are uniquely qualified based on their deep experience in consulting, as well as development and implementation of virtually all the industry’s leading contact center solutions.”