Carousel Industries, a leader in communication and network technologies, professional and managed services, security and cloud solutions, today announced Juan Gonzalez has joined the company in the newly created role of Senior Vice President of Customer Success. Gonzalez, an accomplished client success and customer experience executive, will be responsible for driving Carousel’s overall management strategy to deepen and expand relationships with clients.
At Carousel, Gonzalez will oversee all cross-functional client experience teams, including the Service Delivery Management (SDM) and Customer Success Management (CSM) teams. In this capacity, Gonzalez will ensure that Carousel is empowered to drive innovation in its stewardship of technical account management through SDMs and the actualization of value through growth, renewal, and adoption through the CSMs. This broader Customer Success Organization will prioritize making investments in growing Carousel’s services business by increasing recurring revenue streams, developing go-to-market strategies to define valuable new offerings and expand accounts via the company’s new and enhanced cloud, security, and services offerings.
“As we continue to prioritize long-term client relationships and ensuring that every client is maximizing its technology investments, Juan Gonzalez will play a pivotal role at Carousel,” said Steven De Maayer, Chief Services Officer, Carousel Industries. “Juan’s accomplishments in leading client services, managing organizational change, and building engaged communities have been widely praised by international institutions, companies, and organizations. We are fortunate to be able to add him to our team.”