Carousel Industries, a leader in communication and network technologies, professional and managed services, security and cloud solutions, today announced that Lee Kayne has been named Vice President of Contact Center Solutions.
Reporting to Carousel’s Chief Revenue Officer Jim Marsh, Kayne is responsible for defining the strategic direction of Carousel’s Contact Center practice and will help define the company’s go-to-market strategy for collaboration and communications solutions. He will lead the company’s Contact Center technology and Engineering teams, supporting a growing base of more than 6,000 customers. He also will lead Carousel’s vital technology vendor business partnerships and is chartered with expanding Carousel’s Contact Center Cloud and Managed Services portfolio and business.
Kayne brings to Carousel more than 30 years’ experience at leading cloud and SaaS software firms and had deep expertise in guiding large enterprises globally in their quest to solve their call center and telecommunications challenges.