CDW Expands Partnership with Google Cloud

CDW Expands Partnership with Google Cloud

CDW is proud to announce an expanded partnership with Google Cloud that will allow global customers to easily adopt AI-powered Contact Center-as-a-Service (CCaaS) capabilities to create transformed customer experiences that marry intelligence with lifelike interactions to improve customer loyalty.

Through this expanded partnership, CDW and Google Cloud customers will be able to redefine the possibilities of AI-powered conversation, bringing natural interactions to bear that elevate the customer experience. As a Google Cloud partner certified with all of Google’s Contact Center AI Expertises, CDW is able to deliver advanced capabilities including virtual agents, live agent assistance, insights, and the recently announced end-to-end Contact Center functionality. CDW is a leading system integrator for enabling quality experiences that reduce costs while also improving agility and mitigating risk.

“Consumers expect great customer service but providing that service is traditionally costly for many businesses,” said Andy Cadwell, vice president of Digital Velocity Solutions for CDW. “By working with a systems integrator like CDW, who is steeped in industry sector knowledge and technical expertise, mid-size and Fortune 500 enterprises now have a trusted partner they can rely on to achieve improved business outcomes quickly and with high quality and customer satisfaction.”

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