Cisco (NASDAQ: CSCO) today announced the completion of the acquisition of IMImobile PLC (AIM: IMO). IMImobile is a leading global provider of cloud communications software and services that manage business-critical interactions at scale.
Businesses need to make richer connections with their customers through the channel of their choice. Which means going beyond email, voice and chat to enable communications on the most popular digital channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger and in-app communications. Due to rising customer expectations, the quality of those interactive experiences is more important than ever before.
IMImobile orchestrates, automates, monitors and delivers the customer interactions that drive the best experiences. By combining IMImobile’s solution with Webex Contact Center, Cisco will be able to provide a robust Customer Experience as a Service (CXaaS) offer. This new offering will bring together cloud contact center, artificial intelligence, experience management, collaboration and Communications Platform as-a-Service to create a single solution that will give organizations the ability to provide the exceptional experiences that customers expect.