CommsChoice becomes Australia’s first vendor of Contact Centre for Microsoft Teams Direct Routing

Leading cloud communications provider, ASX listed CommsChoice Group Limited (ASX: CCG), today announced that it has expanded its Microsoft Teams Direct Routing solution to include Contact Centre functionality, allowing companies to implement a call centre natively within their Teams environment.

CommsChoice Executive General Manager, Tony Dunphy, said that the Company was the first vendor in Australia to integrate this functionality with Microsoft Teams Direct Routing.

“We have delivered over 20 Teams contact centre and call centre solutions in our first two years of providing Teams calling, which I think means we can also lay claim to being one of Australia’s most experienced Microsoft Teams contact centre providers.” […]