CoreDial, LLC, a leading provider of cloud communications, video collaboration, and contact center solutions, announced the general availability launch of its CoreNexa Microsoft Teams Integrator on March 15, 2021. As a result of this new highly-requested integration, CoreDial Partners can now seamlessly deliver CoreNexa’s proven calling functionalities to current and prospective customers using the Microsoft Teams platform.
MS Teams usage skyrocketed in 2020, with enterprise software company Aternity estimating that Teams saw an increase of 894 percent, to a total of over 150 million daily active users. The rapid adoption of the Teams platform has created an urgent need among channel partners for solutions that integrate with Teams. CoreDial opted for a thoughtful and value-oriented approach to addressing this need, and has been rigorously testing its MS Teams Integrator since Q4 2020.
CoreDial’s integration uses Teams’ direct routing feature to allow users to make and take calls through CoreNexa from within the MS Teams platform. Once the Teams Integrator is set up, Teams users have access to the full suite of CoreNexa’s calling services, including 3-way calling, call transfer, call waiting and more. Partners looking to add Teams licenses to CoreNexa business customers must ensure that each user has the appropriate Microsoft small business or enterprise license, with the correct phone system add-on; users with a Microsoft E5 license have the phone add-on already included.