CounterPath Corporation (CPAH) (PATH.TO), a global provider of award-winning Unified Communications and Collaboration (UCC) solutions for enterprises and service providers, today announced that its Bria Enterprise solution is enabling call center communications for UniVista Insurance.
Over the past several years, UniVista has gone through significant expansion, growing its 15 offices to over 130 current locations, and more than $500 million in annual written premium. As part of that expansion, UniVista has created three call centers. The company is currently building its fourth call center and requires a quality softphone solution for hundreds of its employees. With an evolving business, several call centers, and a rapidly expanding team of support staff, UniVista’s requirements drove the decision to select a new softphone solution that could support this growth.
UniVista first adopted a VoIP softphone service for its call centers six years ago and, after trialing several products, opted for Bria Teams from CounterPath to facilitate its call center communications. While pleased with the solution, UniVista’s call center teams eventually required additional features provided by CounterPath’s Bria Enterprise solution catered for a growing call center.