Cresta, the leader in real-time intelligence for contact centers, today announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year. Over the past year, Cresta has tripled its revenue and delivered a Net Revenue Retention (NRR) of 210%.
The round was led by Tiger Global, with Genesys, Five9, J.P. Morgan Chase, CarMax and Zoom also investing, demonstrating their belief that Cresta can help deliver superior customer experiences. Previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche also participated.
“We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan Chase, Zoom and CarMax,” said Cresta CEO and Co-Founder, Zayd Enam. “The contact center is the front door of your business. One conversation can make or break your brand,” continued Enam. “Those conversations are the critical untapped resource across all contact centers. Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time.”